FAQS

[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”2″ bottom_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ css=”.vc_custom_1554199407802{margin-top: 65px !important;margin-bottom: 65px !important;}”][vc_column width=”3/12″ column_width_percent=”100″ back_color=”color-xsdn” overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″][/vc_column][vc_column width=”6/12″][vc_tta_accordion style=”outline” shape=”square” color=”black” gap=”15″ active_section=”1″ collapsible_all=”true”][vc_tta_section title=”How long will my item take to be delivered?” tab_id=”1554198819690-aed35e8a-ef73″][vc_column_text]We try our best to get your products delivered within 7-12 working days. In most cases your items will be shipped within 24 hours. However, due to high demand please allow up to 30 days delivery time.

Please see our delivery page for more info.[/vc_column_text][/vc_tta_section][vc_tta_section title=”In which currency are the items listed?” tab_id=”1554198819705-e59ff2e7-dfe1″][vc_column_text]All our items are listed in your local currency. If for whatever reason your preferred currency isn’t showing, please use the currency switcher dropdown on the shop page or in the footer.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the returns policy?” tab_id=”1554200062932-3f8105b0-2666″][vc_column_text]To be eligible for a return please ensure your item is unused, in the same condition that you received it and in its original packaging. To complete your return, we require a receipt or proof of purchase.

– We have a 30 day returns policy, if your item has exceeded this timeframe unfortunately we are unable to offer you a refund or exchange

– Personalised / made to order items are non refundable

– We are unable to accept returns on non-faulty items

If you request a refund please contact us via email info@thestylestack.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the refund policy?” tab_id=”1554200145345-f757bc16-83b7″][vc_column_text]If applicable, once we receive your item and it’s fully inspected, we will send you an email confirming safe receipt and next steps. If approval is made we will send you a refund in full to the original payment method used.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I haven’t received my refund?” tab_id=”1554200241227-3a7c0aa5-fabb”][vc_column_text]Checklist:

– Make sure we have sent you a confirmation email entitling you to a refund

– Check your bank account again

– Contact your card company

– it may take some time before your refund is officially posted

– Contact your bank

– there is often processing time before a refund is posted

– If you’ve done all of the above and have still not received your refund please contact us via email info@thestylestack.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are sale items refundable?” tab_id=”1554200364437-2cbaf6e2-86ce”][vc_column_text]Only regular priced items are refundable, unfortunately we are unable to refund sale items.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the cancellation policy?” tab_id=”1554200406317-fdf228b8-6806″][vc_column_text]- Orders can be processed instantly, therefore we can’t accept cancellations after payment has been made.

– If your order has already been made, unfortunately we are unable to cancel your order.

– Refunds will be paid into the same account that you authorised the original payment with.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What payment methods can I use?” tab_id=”1554200512263-89db742e-4301″][vc_column_text]- PayPal

– Visa

– MasterCard

– American Express

– Apply Pay

– Google Pay[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I track my order?” tab_id=”1554200556489-847d3018-9df9″][vc_column_text]Yes! You can track your item with parcelsapp.com

All you need to do is enter your tracking code that you received in your confirmation e-mail.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”3/12″][/vc_column][/vc_row][vc_row content_placement=”middle” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”2″ bottom_padding=”4″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ position_vertical=”middle” align_horizontal=”align_center” overlay_alpha=”50″ gutter_size=”2″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″][vc_custom_heading text=”ANY QUESTIONS? GET IN TOUCH…” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” heading_semantic=”h3″ text_size=”h3″ text_space=”fontspace-210350″ text_transform=”uppercase”][vc_custom_heading text=”If you have more questions that need answering please don’t hesitate to get in touch and we will get back to you ASAP!” font_container=”tag:p|text_align:center” use_theme_fonts=”yes” heading_semantic=”p” text_size=”” text_weight=”300″][vc_btn title=”CONTACT US” style=”outline” shape=”square” color=”mulled-wine” align=”center” link=”url:https%3A%2F%2Fthestylestack.com%2Fcontact%2F|||”][/vc_column][/vc_row]